Current Patients, Welcome Back
Your Home Base for Personalized Psychiatric Care
We’re so glad you’re here.
Whether it’s been a few days or a few months since we last saw you, this page is your home base for staying connected with us between visits. You’ll find everything you need to manage your care, get answers, and keep your treatment moving forward—quickly, securely, and on your own time.
Everything You Need, Right Here
Our secure Patient Portal is the heart of how we stay connected between visits. It’s quick, easy, and available 24/7—so you can take care of the important stuff without waiting on hold or tracking us down by phone.
With just a few clicks, you can:
Send us a message anytime you have a question or update
Request medication refills before you run out
Schedule or change your appointments
Upload forms or documents directly to your chart
Pay your bill securely
Review your visit notes and lab results whenever you need them
It’s like having our office in your pocket—private, simple, and designed to make your care smoother.
The portal is a great place for everyday questions and updates, but it isn’t meant for emergencies. If you ever find yourself in a mental health crisis, please call 911 or 988 or head to the nearest emergency department right away.
How do I…
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At the time of your visit, just click on the link below to join the video portal. Your provider will be there shortly to start your visit.
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Click the “Book” button on the top right of the screen and then choose the best time.
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Use the “Appointments” tab in the portal to reschedule or cancel your visits.
If something comes up within 72 hours of your appointment, please send us a portal message right away.
Please note: a no-show or late cancellation fee will be charged for appointments changed with less than 72 hours’ notice.
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Usually, at your appointment we send in enough medication to last until your next visit. If you’re not able to pick up your refill at the pharmacy, please call and speak directly with the pharmacist first.
If you still need help, log in to the portal and use the “Medications” or “Messages” tab to send your request. Refills are typically processed within 2 business days.
To avoid any gaps, request refills before you run out—especially ahead of weekends or holidays.
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The “Messages” tab is perfect for questions, updates, or sharing information between visits.
We usually reply within 1 business day but it could be up to 72 hours.
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Go to the “Shared Documents” section to send us labs, forms, or other files directly to your chart.
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Pay safely and securely through the “Billing” tab—no stamps or checks required.
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If you have a mental health emergency, call 911 or 988, or go to the nearest emergency department.
If you have an urgent concern that can’t wait until the next business day, you can call or text (208) 391-7280 but know that it may take up to 72 hours to get a response.
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If you need to update your address, phone number, or insurance information you can go to our INFORMATION UPDATE FORM.
To update your credit card information, go to our CREDIT CARD UPDATE FORM or login to the patient portal and click the “Credit Card” button on the left sided menu.
Yes, we really do have a form for everything!
A Note From Us
Caring for you is a privilege we don’t take lightly. We know that reaching out for mental health care takes courage, and we’re honored to walk alongside you in this process.
Our hope is that every interaction you have with us—whether it’s in an appointment, through a quick message in the portal, or while sorting out the details of your care—leaves you feeling respected, supported, and understood.
We truly believe the progress you make here doesn’t stop with you—it carries into your family, your work, and your community. That ripple effect is why we love what we do, and why we’re so glad you’re part of White Pine.
Thanks for trusting us with your care!
Kathryn & Stacey & Jake
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